The set of guiding principles for every individual across the Massage Envy organization. These aren’t just words on a piece of paper. These are the building blocks of our culture, because we’re grateful for the opportunity to help others. We approach our work with positivity and empathy for every member and guest that walks through the door and, just as importantly, for one another. And we strive to earn and to keep the trust of those we serve by delivering exceptional and memorable service.